An eSIM is a digital SIM card that allows you to use mobile data without inserting a physical SIM card.
Simply scan the QR code to install and activate the data plan on your phone.

Most modern smartphones such as iPhone, Samsung, and Google Pixel support eSIM.
Please make sure your device supports eSIM before purchasing.
How to check if your phone supports eSIM:
Open the phone dial pad
Dial *#06# and press call
If an EID number appears, your device supports eSIM.
If no EID code is displayed, your device may not support eSIM.

Yes. Most smartphones allow Dual SIM, meaning you can use your physical SIM and eSIM at the same time.

Some carrier-locked phones may not support eSIM from other providers.
Please ensure your device is unlocked before purchasing.

You can install the eSIM anytime before your trip.
Installation requires internet access, so it is recommended to install it before departure or at the airport.

1. Open Settings
2. Select Mobile Data / Cellular
3. Tap Add eSIM / Add Cellular Plan
4. Scan the QR code we provide
5. Enable Mobile Data & Data Roaming

The validity starts only when the eSIM first connects to the destination network.
Installing the eSIM does not activate the plan until it connects to the supported network.

Yes. You can install it before your trip.
The plan will activate only after your phone connects to the destination network.

The installation link is valid for 12 months.

No. This eSIM provides mobile data only and does not include phone calls or SMS.
You can still use apps such as LINE, WhatsApp, FaceTime, or Skype for communication.

Most plans provide high-speed data.
After reaching the fair usage limit, the speed may be reduced depending on the network provider.

Yes, if:
Your phone supports 5G
The local network supports 5G coverage
Otherwise the connection will use 4G LTE.

Yes. Hotspot / tethering is supported on most devices.
However, network stability may vary depending on signal strength.

You can use apps like Google Maps, Uber, Line, WhatsApp, Instagram normally.

Check the following:
eSIM is enabled
Mobile data is on
Data roaming is enabled

This may happen if:
You are not yet in the supported country
Network selection needs to be set manually
Data roaming is turned off
Try restarting your phone or selecting a network manually.

Most eSIM QR codes can only be installed once.
If the eSIM is deleted, it usually cannot be reinstalled.

No. Once installed, the eSIM is locked to the device and cannot be transferred.

Please contact our support team and provide:
Your order number
Phone model
Screenshot of the issue

The eSIM validity depends on the plan you purchased (for example 3, 5, 7, 10, or 15 days).

Some plans allow purchasing a new package to continue using mobile data.

You will receive the QR code and installation instructions immediately after successful payment.

Yes. Once you receive the QR code, you can install the eSIM immediately.

You can contact us through:
LINE
WhatsApp
WeChat
Shopify Live Chat
Our support team will assist you as soon as possible.