Tokyo Airport Transfer｜Narita (NRT) / Haneda (HND) → Tokyo City

A 100% full payment is required at the time of booking to confirm your reservation. This policy ensures vehicle availability and driver scheduling for your specific time slot.

You can pay directly via our Shopify store (Visa, Mastercard, Apple Pay, etc.).
We also support Alternative Payment Methods through our customer service:
Global: USDT (Tether)
Taiwan: LINE Pay and Bank Transfer.
Thailand: PromptPay and Bank Transfer.
China: Alipay and WeChat Pay.

All times are based on Japan Standard Time (JST).
7+ days before service: Full refund.
4-6 days before service: 50% refund.
Within 72 hours or No-show: No refund.
Force Majeure: If the flight is canceled by the airline, a full refund (minus transaction fees) will be provided upon proof.
Wait Time & No-show: If the guest remains unreachable after 90 minutes from landing, it will be considered a No-show without refund.

Surcharge: A late-night fee of ¥2,000 applies for services between 22:00 and 06:00 (JST).
Note: This fee is calculated based on the actual pickup/drop-off time.

We offer 90 minutes of free waiting from the flight's actual landing time.
Overtime Fee: ¥2,000 per 30 minutes.
If the guest remains unreachable after 120 minutes, it will be considered a No-show.

Airport transfers are point-to-point services. Any extra stops (e.g., convenience stores, currency exchange) must be requested and paid for in advance.

Yes. One child seat is provided for 2,000 JPY. Please specify the age and height of the child during booking to ensure the correct seat is prepared.

Smoking is strictly prohibited in all vehicles, including E-cigarettes and Heat-not-burn products (Vape/iQOS). A professional cleaning fee of 100,000 JPY will be charged if any smoking is detected. Light snacks and bottled water are permitted, but passengers are responsible for any cleaning costs caused by spills.

Yes. According to Japanese Traffic Law, every individual (including infants) counts as one passenger. Please ensure your total group size does not exceed the vehicle's legal capacity.

Airport transfers are point-to-point services. Changes within the same area must be requested via LINE at least 24 hours in advance. Last-minute changes on-site are subject to driver availability and may incur additional charges.

ez_Trip is not liable for delays or missed flights caused by force majeure (e.g., heavy snow, road closures, or traffic accidents). We will do our best to provide alternative routes, but any additional travel costs are the guest's responsibility.