Booking a car with us is straightforward. You can easily do so through our website or by contacting our customer service team directly.

A 50% deposit is required to secure your vehicle and service.
Purpose: The deposit guarantees your reservation and prevents inventory loss.
Payment: Paid via Shopify (Credit Card) or Digital Transfer (USDT/LINE Pay, etc.).
Non-refundable: Deposits are non-refundable for no-shows or cancellations within 48 hours of the service.

Customers must pay the remaining balance once our company assigns a field specialist.

What payment methods do you accept?

No. All confirmed bookings are final. We do not support any changes.

All bookings are non-refundable and non-transferable. However, if you would like to change your booking, please inform us by phone or email at least 48 hours before your scheduled arrival date. We will try our best to accommodate your request, subject to availability. A rebooking fee of $50 per change will apply. Rebooking is only allowed once. Any cancellation or no-show will result in forfeiture of the full payment.

Yes, you will receive a booking confirmation email within 24 hours of completing your booking. If you do not receive the email, please check your spam or junk folder. You can also contact our customer service team for assistance.

A valid driver's license held for at least one year and a valid credit card. If you are not a resident of Hong Kong, please also bring your passport and an international driving permit or a recognized overseas driver's license.

Yes, multiple drivers can drive the vehicle. For a full list of accepted drivers, please see our terms & conditions.

Flexbile pickup and return options

We do not offer paid delivery or one-way rentals at this time. However, you are welcome to pick up and return vehicles to a store location near you.

When you place an order, you can choose to have your items delivered to your specified address. Our delivery service operates from Monday to Friday, between 9:00 AM and 5:00 PM (excluding public holidays).

You may be charged a late return fee. Please contact us as soon as possible if you expect to be late.

No, you do not need to refuel the vehicle before returning it. Our prices already include the cost of fuel. In fact, if you refuel the vehicle before returning it, we will not be able to offer a refund for the fuel.

No

Yes, all rentals include insurance for the vehicle. There is an excess, which is the maximum amount you would be liable for in the event of an accident.

Yes, all policies have an excess. The amount varies depending on the type of claim and the policy wording.

Accidents & Breakdowns: What should I do in case of an accident? (Answer)

What if the car breaks down?

When you sign your lease agreement, you also agree to be responsible for any traffic or parking fines incurred during your rental period. All fines are billed directly to you.

Smoking (including e-cigarettes/vapes) is strictly prohibited in all vehicles.
Cleaning Fee: A professional cleaning and deodorizing fee of 100,000 JPY will be charged for any violations.
NOC: Additional Non-Operation Charges may apply if the vehicle requires downtime for cleaning.

Yes, pets are allowed in the vehicle.